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UK scam guide · updated 27 September 2026

Royal Mail, Evri and DPD scam texts

A text says a parcel couldn't be delivered, is held for a small fee or needs your address confirmed, and links to a copy of the courier's site. The fee is a pretext to collect your card details. Some versions push a fake tracking app, which the NCSC says is malware.

What it looks like

  • A missed, held or “undeliverable” parcel, often with a tracking number you don't recognise
  • A small redelivery, shipping or customs fee (commonly £1–£3) payable through a link
  • “Your address is incomplete” or “confirm your details”
  • A link that isn't royalmail.com, evri.com or dpd.co.uk, often a new domain with a cheap ending like .top or .xyz
  • “Reply Y, then reopen this message to activate the link”
  • Follow-up calls from a “courier” or “your bank” a day or two later, using the details you typed in

What the real organisations say

  • “In cases where customers need to pay a surcharge for an underpaid item, we would let them know by leaving a grey Fee To Pay card. We would not request payment by email or text.”

  • “The only time we would ask customers to make a payment by email or by SMS is in instances where a customs fee is due.”

  • “Will NEVER ask you to reschedule a delivery or ask for payment to do so. We attempt all deliveries up to 3 times.”

  • “SMS messages will only come from 'Evri' and not a mobile phone number.”

  • “DPD will never ask you to pay a “redelivery fee” via a link in an email, text or iMessage.”

  • “We only use www.dpd.co.uk, www.dpdlocal.co.uk, or www.dpdgroup.co.uk.”

What our visitors report

From scam reports, community threads and caller verdicts left on this site that match this scam. These are user reports, not verified findings.

Reports on this site
5
Last 90 days
1
Latest report
28 Jul 2026

In the last 30 days, 15 messages or numbers run through our scam checker matched this scam’s pattern.

Latest reported examples

  • CallCommunity report· 28 Jul 2026· 07871 951729

    your order has been returned visit this link

    obvious scammer dont click the link

    Read the full report

  • CallCommunity report· 11 May 2026

    I clicked the Royal Mail fake link — what now?

    Just realised I clicked the redelivery link and entered my card and CVV. Saw this site recommended, panicking, what do I do?

    Read the full report

  • CallCommunity report· 7 May 2026· 020 3987 6543

    Evri 'parcel held' call — asked for card details

    Live call (not a text) from someone claiming to be Evri customer support, said my parcel was being held pending a £2.99 'redirection fee' and asked me to confirm card details to release it. Evri actually doesn't have a phone-based customer service — they're chat-and-app only. Anyone calling claiming to be Evri is a sc…

    Read the full report

  • CallCommunity report· 25 Apr 2026

    Royal Mail £1.45 redelivery text — what to do

    The single most common UK scam text in 2026. Almost everyone has received one. The script: 'Royal Mail: your parcel could not be delivered as a £1.45 fee is required. Please pay at royalmail-redelivery[.]com to release your parcel.' Royal Mail never collects re-delivery fees by phone or via a text link. Genuine re-del…

    Read the full report

  • CallCommunity report· 23 Apr 2026

    DHL 'customs fee' scam — what to look for

    Variant of the parcel scam that targets people who've actually been waiting on an international delivery. The text claims a small customs fee (£4-£15) needs paying before delivery can complete. DHL does charge customs fees but they're invoiced via their app or a paper invoice left with the parcel, never collected via …

    Read the full report

Numbers reported for this scam

What to do

  1. 1

    Check the parcel yourself

    Open the courier's app or type its address (royalmail.com, evri.com, dpd.co.uk). If a customs fee is really due, Royal Mail says it also leaves a grey Fee To Pay card and links only to its own Fee to Pay site.

  2. 2

    Forward the text to 7726

    It's free, and lets your network block the sender. Royal Mail also takes screenshots at reportascam@royalmail.com.

    NCSC: Report a scam text ↗
  3. 3

    Installed an app from the link?

    The NCSC's advice is to factory-reset the phone as soon as you can, then change passwords you've used on it.

    NCSC: Scam 'missed parcel' SMS messages (reviewed 15 Dec 2023) ↗
  4. 4

    Entered card details?

    Call your bank on 159 or the number on your card now, then report it to Report Fraud (0300 123 2040), or to Police Scotland on 101 in Scotland.

    Stop Scams UK: 159 ↗

Had one? Report it

Your report helps the next person who checks the same message, link or number. It’s published as a visitor report after our daily moderation.

What did you get?

Before saving we automatically remove names, phone numbers other than the scammer’s, email addresses, postcodes, street addresses, and card, sort-code and account numbers, and we keep only the host of any link. Please name only the organisation the scammer pretended to be; don’t accuse a real business or person. See our privacy notice.

Royal Mail, Evri and DPD texts: FAQs

Does Royal Mail text you to pay a redelivery fee?

No. Royal Mail says it would not request payment by email or text for an underpaid item; it leaves a grey Fee To Pay card. The one exception is a customs fee, and then it links only to the Royal Mail Fee to Pay site and also leaves a card.

How do I know if an Evri text is genuine?

Evri says genuine texts come from “Evri”, not a mobile number, never ask for payment and only ever contain a tracking link. It attempts deliveries up to three times and never asks you to pay to reschedule.

Which websites does DPD use?

DPD says it only uses www.dpd.co.uk, www.dpdlocal.co.uk and www.dpdgroup.co.uk, and never asks for a redelivery fee through a link in a text, email or iMessage.

I clicked the link but didn't enter anything. Am I at risk?

Opening the page alone is low risk. If you installed an app from it, the NCSC advises a factory reset. If you entered card details, call your bank straight away on 159 or the number on your card.

Where do I report a fake parcel text?

Forward it to 7726 (free on UK networks). You can also send a screenshot to Royal Mail at reportascam@royalmail.com, and report the website to the NCSC.

How many Royal Mail, Evri and DPD texts have been reported on WhoCalledLookup?

5 visitor reports on this site match this scam, 1 of them in the last 90 days; the latest was on 28 July 2026. They are user reports, not verified findings.

Sources (checked 26 September 2026)

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