Amazon scam calls UK — Prime, account, refund

Amazon-impersonation scam calls are one of the highest-volume UK fraud-call categories in 2026 — partly because almost everyone is an Amazon customer, partly because the script is well-honed. This guide covers the four current scripts, the red flags Amazon themselves publish, and how to respond. Whether you searched for amazon scam call, amazon scam call uk, or amazon prime scam call, this is the right page.

#Script 1 — the £999 order robocall

The highest-volume Amazon scam by call count:

Why it's a scam: Amazon doesn't make outbound calls about suspicious orders — they email and push-notify in the Amazon app. Pressing 1 connects you to a 'security agent' who asks you to install AnyDesk so they can 'cancel the order from their end'. Once they're on your screen they take everything.

#Script 2 — the Prime auto-renewal scam

Variant targeting older customers:

Why it's a scam: Prime renewal notifications come by email and in-app — never as a cold call. The 'refund' process requires you to install remote-access software and 'log into your bank to receive the credit'. At which point the scammer drains the account.

#Script 3 — the account-lock scam

Often arrives as an SMS first: 'Your Amazon account has been locked due to unusual activity. Confirm your identity at amaz0n-security.com'. Lookalike domain captures your Amazon login + 2FA codes; then a follow-up call asks you to install AnyDesk to 'verify your identity'.

#Script 4 — the refund/credit scam

Targets people who've genuinely returned an item recently:

Why it's a scam: Amazon refunds are credited automatically to the original payment method (card or Amazon balance). They never phone for sort code or account number.

#Red flags Amazon themselves publish

Amazon maintains a public scams page at amazon.co.uk/security. The key 'we never do this' list:

• Amazon never calls to ask for payment information.
• Amazon never asks for one-time passwords or security codes by phone.
• Amazon never sends a link to verify your account via text or email.
• Amazon never asks you to install software to give them access to your computer.
• Amazon never demands payment in gift cards (Amazon vouchers, iTunes, Steam).
• Amazon never threatens you with arrest or legal action.

#How to verify a genuine Amazon contact

1. 1

   Open the Amazon app or amazon.co.uk directly

   Type the URL into the address bar yourself — never the link in a text. All genuine Amazon contact appears in Your Account → Message Centre and in the in-app push notifications.

2. 2

   Check Your Orders

   If the call claims a suspicious order, log in and look at Your Orders. The fictitious £999 order will not be there because it doesn't exist.

3. 3

   If you need to contact Amazon

   Use the Help → Contact Us flow on amazon.co.uk. Amazon UK customer service is chat-first; the call-back option requires you to log in first.

#What to do if you've been scammed

1. If you gave card or bank details: dial 159 immediately to reach your bank's fraud team safely.
2. If you installed AnyDesk / TeamViewer / any 'support tool': disconnect the device from the internet, then do a full factory reset (don't just uninstall — many tech-support scams install persistent remote-access tools).
3. Change your Amazon password on a different device. Enable 2FA in Your Account → Login & security.
4. Report to Amazon at amazon.co.uk/reportascam. Forward suspicious texts to 7726.
5. Report to LINK0 at 0300 123 2040.

#Bottom line

Amazon doesn't cold-call customers. Every Amazon scam call leans on the same lever: you believe Amazon, so you do what 'Amazon' tells you. Memorise the 'never' list above, hang up the moment a call asks for codes/cards/remote-access/gift-cards, and verify everything through the Amazon app or amazon.co.uk directly.