UK scam guide · updated 27 September 2026
Energy rebate and bill-support scams
Texts, emails and calls offer an energy-bill rebate, an Ofgem refund, a “heating allowance” or a grant, and ask you to apply through a link or give bank details. Genuine discounts are usually applied automatically; you don't apply by text.
What it looks like
- “You're owed an energy bill rebate, apply today” with a link
- Messages branded Ofgem, which doesn't sell energy or deal with households' bills
- Offers of a “heating allowance”, Winter Fuel Payment or Warm Home Discount that ask for bank details
- Cold calls about boiler, insulation or solar grants that ask for card details
What the real organisations say
“Ofgem will never sell you energy, ask for personal information, your personal bank details, or come to your property”
“you might get a text asking you to apply for a 'heating allowance' or Winter Fuel Payment. Scammers do this to get your personal information.”
“You don't have to apply. If you get an email or text asking you to apply, it's likely a scam.”
“You'll usually get the discount automatically if you're eligible.”
What our visitors report
From scam reports, community threads and caller verdicts left on this site that match this scam. These are user reports, not verified findings.
- Reports on this site
- 3
- Last 90 days
- 2
- Latest report
- 1 Oct 2026
Latest reported examples
CallCaller verdict· 1 Oct 2026· 020 8157 7404
"Energy Adviser" SCAMMERS
CallCaller verdict· 8 Sept 2026· 07748 495472
Yet another "energy adviser" scam. The number of scam calls I have had like this makes it seem like there is an energy adviser for every individual in the country!
CallCommunity report· 8 May 2026
Calling from 0330 saying they're from my energy supplier
Got a call from a 0330 number claiming to be Octopus Energy, offering a 'fixed-tariff renewal'. Octopus actually does use 0330 numbers and the script wasn't obviously scammy, but they wanted my online-account password to 'apply the new tariff'. No legitimate energy supplier needs your account password. They have admin…
Read the full report
Numbers reported for this scam
What to do
- 1
Check with your supplier or council
Use the number on your bill. Genuine discounts such as the Warm Home Discount are usually applied automatically.
- 2
Report the message
Forward texts to 7726 and emails to report@phishing.gov.uk. You can also tell Ofgem at consumeraffairs@ofgem.gov.uk.
NCSC: Report a scam email ↗ - 3
Gave bank details?
Call your bank on 159, then report to Report Fraud (0300 123 2040), or Police Scotland on 101.
Report Fraud (replaced Action Fraud on 4 Dec 2025) ↗
Had one? Report it
Your report helps the next person who checks the same message, link or number. It’s published as a visitor report after our daily moderation.
Energy rebate scams: FAQs
Does Ofgem send energy rebates?
No. Ofgem says it will never sell you energy, ask for personal information or your bank details, or come to your property. A rebate message branded Ofgem is a scam.
Do I need to apply for an energy bill discount by text?
No. Citizens Advice says that for the current support you don't have to apply, and that an email or text asking you to apply is likely a scam. GOV.UK says you'll usually get the Warm Home Discount automatically if you're eligible.
Where do I report an energy scam?
Forward texts to 7726 and emails to report@phishing.gov.uk. If you've lost money, contact your bank and Report Fraud.
How many Energy rebate scams have been reported on WhoCalledLookup?
3 visitor reports on this site match this scam, 2 of them in the last 90 days; the latest was on 1 October 2026. They are user reports, not verified findings.