Lost £400 to 'BT support' scam — reporting now
Posting in case it helps someone else recognise the pattern. Two days ago, BT 'security' called saying my router was infected. They walked me through 'verification' which actually installed AnyDesk, then opened my online banking and 'protected' me by transferring £400 to a 'safe holding account'.
Realised within an hour. Dialled 159 — too late to claw back the transfer but the bank has flagged the receiving account for the police. Action Fraud reference filed. Hard lesson.
1 reply
- WCL EditorialEditor1 day ago
Very sorry to hear this. A few things that might help recover at least part of it:
1. CRM reimbursement — most APP fraud is now reimbursable under the Payment Systems Regulator's mandatory APP reimbursement rules (effective Oct 2024). Your bank should be processing a refund automatically with an Action Fraud reference. 2. Police — if it's a £400 single incident, Action Fraud will aggregate rather than open a case, but get the reference number. 3. The receiving account — banks share fraud intelligence; that mule account will likely be closed within 24 hours.
Please report any further attempts (you'll likely see follow-ups within days) and tighten 2FA on every financial account.
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